Wii20170319-Entry356-Failure, fault, and blame

Audio MP3

| Open Player in New Window

Tim talks about the second language of apology.

In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.

Download the class notes.

Listen to the lesson.