Wii20101128-Entry101-With my whole heart

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Tim discusses the three types of apology, how you can keep the best kind from sounding like the worst, and how to fix a flawed apology.

This current series on apologies mostly comes from two key resources. The first is Effective Apology by John Kador. The other is The Five Languages of Apology by Gary Chapman and Jennifer Thomas.

Download today’s notes (PDF).

Listen to the class (Quicktime).