Trudi follows up the apology profile with some common questions.
In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.
Download the class notes.
Listen to the lesson.
We begin a new series on the subject of Apology.
We have all experienced the disappointment of a poorly given apology. And we aren’t always successful in apologizing to others. Yet, failed apologies can hinder, harm, and even destroy relationships.
How can we improve? What apologies will best repair your relationships?
Trudi begins this session with the introductory material for this teaching arc. We will be using various materials, including The Five Languages of Apology by Gary Chapman and Jennifer Thomas, and Effective Apology by John Kador.
Download and use the class notes.
Listen to the class.