Trudi brings the information on the last two languages of apology, then explains the Apology profile.
Download the class notes (PDF).
Download the Apology Profile (PDF).
Listen to the class (mp3).
Tim continues our series on the Five Languages of Apology with a look at number 3 – restitution and the power of making restitution in the primary love language of the other.
One of our main resources in this section of the class is the book, Effective Apology, from author John Kador.
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Trudi continues our discussion of the Five Languages of Apology. Today we talk about regret and how self-esteem has been incorrectly valued.
We begin a new series on the subject of Apology.
We have all experienced the disappointment of a poorly given apology. And we aren’t always successful in apologizing to others. Yet, failed apologies can hinder, harm, and even destroy relationships.
How can we improve? What apologies will best repair your relationships?
Trudi begins this session with the introductory material for this teaching arc. We will be using various materials, including The Five Languages of Apology by Gary Chapman and Jennifer Thomas, and Effective Apology by John Kador.
Tim returns to teach about Dealing with Personal Wrongness and how to strengthen our “reason” muscles.