Wii20170409-Entry359-What if…

Trudi follows up the apology profile with some common questions.

In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.

Download the class notes.

Listen to the lesson.

Wii20170326-Entry357-Beyond What You Say

Trudi talks about actions to include in your apology.

In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.

Download the class notes.

Listen to the lesson.

Wii20101121-Entry100-Giving and Receiving

We discuss the giving and receiving of apologies.

Tim finishes our session from last week, as we talk about how, when, and where to give an apology. Then Trudi turns to the other side of the equation and talks about how to receive an apology and what some of the biggest apology busters are.

This current series on apologies mostly comes from two key resources – The Five Languages of Apology by Gary Chapman and Jennifer Thomas, and Effective Apology by John Kador..

Download the class notes.

Listen to our 100th entry!