Trudi begins a new series that looks at the skill of apologizing. Today, she introduces the subject and covers an evaluation that can help you determine where you are with this skill.
In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.