Wii20170430-Entry361-No Ifs or Buts, and I Accept

Trudi talks about the most common mistakes we can make when we apologize, and gives some tips for accepting an apology.

In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.

Download the class notes.

Listen to the lesson.

Wii20170423-Entry360-The Most Effective Apology

Tim describes the difference between the most effective apology you can give and an apology that is less so.

In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.

Download the class notes.

Listen to the lesson.

Wii20170409-Entry359-What if…

Trudi follows up the apology profile with some common questions.

In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.

Download the class notes.

Listen to the lesson.